Our Accuri Gen 1 had to be replaced as BD can now longer service it. We had no redundancy in the lab for flow cytometry. Lori McDonald of Certified GeneTool Inc. found us a replacement Accri Gen 2 and provided QC bead tests after it’s last PM, and before shipping so that we could compare with our installation. She accomplished all this in less than a week and arranged for 2day delivery. Can’t ask for more than that. GeneTool has knowledgeable technical people and they were helpful in assessing issues with our current instrument….. 
Robert M.